FAQ – LUSTREUK

Welcome to the Lustreuk FAQ page!

We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.

Here are the full details of our Shipping Policy.

SHIPPING RANGE

Countries: We currently ship to the United Kingdom.

Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

Free shipping on all orders.

No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 2-4 business days, Monday to Friday.

Last Order Time: 17:00 General Mean Time (London).

Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

Estimated Delivery Time: 5-10 business days.

Business Days: Shipments occur Monday to Friday.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Total Delivery Time: It will take a total of 7-14 business days to receive your order.

SHIPPING PROCESS

Reliable Courier Services: We ship via DHL/DPD/Fedex/UPS

Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Track Your Order: You can track your order via our website. Simply enter your order number and your email on our tracking portal to view the status of your order.

Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us

Specific Return and Refund Conditions

Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days of the product has been delivered, provided it is unused, undamaged, and in the original packaging.
Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Lustreuk will cover the return shipping costs and provide a replacement product or a refund.
Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

For more information, please read our full Return and Refund Policy here.